Voice & Phone
Know How Every Call Went — Without Asking Your Team.
Automated post-call survey. 3 questions. AI transcribes. Results in your database.
The Problem
You want customer feedback. Every company does. But the options are terrible:
Post-call email surveys — 5% response rate. Sent hours later. The moment has passed.
Manual follow-up calls — nobody has time. And calling to ask "how was your call?" feels awkward.
No feedback at all — you find out about problems from complaints or lost customers.
The best moment to capture feedback is right now — while the customer is still on the phone and the experience is fresh.
How It Works
Your agent completes the call and says: "Would you mind taking a 2-minute feedback survey?"
If the customer agrees, the agent transfers to the survey line.
The customer hears 3 short questions (customizable). They respond by voice or keypad.
AI transcribes voice responses. Keypad responses are captured directly.
Results are saved to your database — scored, timestamped, linked to the call and agent.
Dashboard shows trends: by agent, by time period, by topic.
Optional: Smart routing based on score. Low score → automatic alert to manager. Follow-up triggered. High score → thank-you message with review link (Google, Yelp).
Post-Call Feedback Survey — solution diagram / flow
What You Get
- Automated phone survey line integrated with your phone system
- 3 customizable questions (voice or keypad response)
- AI transcription of voice responses
- Results stored in your database with agent/call linkage
- Dashboard for trends and agent performance
- Optional: review routing for high/low scores
Real-World Scenario
An insurance MGA has 15 agents handling 200 calls per day. They implement the post-call survey. 30% of callers stay on for the survey (60/day). AI transcribes responses and scores them. The operations manager sees that one agent consistently scores low on "was your question resolved?" — leading to targeted coaching. Within 4 weeks, first-call resolution improves 18%. Meanwhile, high-scoring calls route to Google review requests, generating 15 new reviews per month.
Implementation Details
Timeline
2-3 weeks from kickoff to live
What we need from you
Access to your phone system (or we set up a new one), your survey questions, your database connection
What you don't need
A developer. A phone system consultant. A cloud account. We handle all of it.
Ongoing: Optional monthly tuning — adjust questions, review trends, optimize routing